Giles Newman

Shipping Methods

All orders are shipped with Royal Mail. Where possible items will be shipped using a Tracked and Signed service to ensure the fastest and most secure delivery*. Items will be re-oiled (if necessary) and dispatched within 3 to 5 days of your order being placed. Once dispatched you will receive an email with proof of delivery and tracking information*. Please ensure that you are available to receive and sign for your delivery when it arrives. 

Delivery times vary depending on your location. UK orders should arrive within 3 working days of dispatch. Non-UK orders may take 10 to 14 days to arrive dependant on customs authority delays.**

Customs and Import Duties

Orders are shipped from the United Kingdom and, depending on the recipients country of residence, may be subject to Customs checks and import duties. We are unable to accept any responsibility for delays or additional costs associated with customs checks and import duties. Import duties and costs are the sole responsibility of the buyer. Please check with your relevant authorities regarding rules and costs of importing good.

Returns

Returns will only accepted if the item/s purchased do not match their description. Returned items must be unused / unworn and refunds will only be issued once the item/s have been received and checked. Unfortunately we are unable to refund shipping costs.

Items should be returned to the address detailed on the packaging.

Lost or Missing Orders

All orders are shipped with Royal Mail's 'Tracked and Signed For service'* (where possible) and proof of postage will be provided. Once dispatched we are unable to assume any responsibility for delayed, missing or lost orders, though we will do everything reasonably possible within our power to follow up orders reported to us and to support enquiries with the relevant postal and customs services.